Deliveries

Next Day Delivery Service

For in-stock items, we guarantee a next day delivery service, 7 days a week, to delivery postcodes within the Yorkshire-region.

Please note:

1. Although we can often deliver to DN and YO postcodes on a next day delivery service, we cannot guarantee this service for these specific postcodes. Please call for availability.

2. Occasionally, in exceptional and usually unforeseen circumstances such as poor weather, traffic congestion or full capacity, we may not be able to deliver next day but will endeavour to deliver on the next available day.

3. Orders must be placed before 4pm for next day delivery.

4. We aim to provide the same next day delivery service throughout the UK, however this is subject to service availability of our third party carriers.

Nationwide Delivery

1. We aim to offer a simple and convenient delivery choice. As such, wherever possible, we provide 4 delivery options:

• Standard Delivery - We will deliver to a room of your choice subject to access.
• Special Sunday Delivery - only available on selected items for orders placed on or before Friday 4pm.
• Deliver + Unpack + Remove Waste - we will deliver to your preferred room of choice, unpack the item, remove and recycle all waste/packaging.
• Deliver + Unpack + Remove Waste + Install - again, we will deliver to your preferred room of choice, unpack the item, remove and recycle all waste/packaging and install the item as per our installation guide (see below).

2. Once you have placed your order, we will contact you by email or telephone to arrange a convenient delivery date. Please note that for small items/appliances (e.g. Small Appliances, Cleaners & Floorcare, Audio & Hi-Fi, Hobs, Hoods and TVs up to 42") we will dispatch the goods via Parcel Force on a tracked next working day delivery service, subject to stock availability. Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available.

3. Morning, Saturday and next working day deliveries are optional and will also incur additional charges. These can be obtained upon application by calling our National Customer Support Centre.

4. We will only deliver goods to the address on the order. You will be contacted by telephone and/or email to confirm your delivery date. Once your delivery date has been agreed, you must be present on this day to take delivery.

5. Delivery times are calculated in working dates, i.e. Monday to Friday inclusive but excluding bank holidays. If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day (including if you are offered our next working day delivery service).

6. We will agree with you a suitable delivery day, which will usually be within 2 - 7 working days for stocked product lines and within 28 working days for special orders.

7. If you are unable to accept delivery on the day we have agreed, please notify our National Customer Support Centre as soon as possible and at least 24 hours ahead of the planned delivery day. If you do not notify us within this time and we were unable to deliver the goods to your home on the day that we agreed and scheduled, we reserve the right to charge a second delivery fee.

8. All item(s) must be unpacked and inspected on delivery. A signature checked or unchecked deems the product to be in good condition and the delivery completed satisfactorily and no claim can be entered into following delivery. This does not affect your statutory rights. Should any issues arise with either the delivery service or the products, please contact our National Customer Support Centre whilst delivery drivers are still on site.

9. Please note that we only deliver (and install) to the ground floor of your property. Please call us in advance if this is likely to affect your order.

10. We are unable to offer a nationwide delivery on all items. You will be informed where this is the case when entering your postcode during the checkout process. Alternatively, please call us to discuss.

Please see our Terms & Conditions for further details.

Installation

Audio-visual products (e.g. TVs, Hi-Fi, DVD Recorders):

This service provides installation of TVs, DVD players, surround sound systems (within 1 metre from the TV) along with basic assembly of the TV stand where required for equipment within the same order.

You must ensure that:

1. there is a safe passageway from the delivery vehicle to your chosen location;
2. there is sufficient space for appliances in terms of depth, width and height;
3. electrical sockets are within 1 metre of the appliance(s);
4. all necessary leads are available or have been purchased with the product(s);
5. TVs are not near heat sources such as radiators or fireplaces;
6. the area where the goods are to be placed is clear and within reach of suitable electrical and aerial connection to enable the installation to be completed.

We will unpack the TV and place on stand. However, if the new stand is deemed unsuitable or the TV is not safely in position, then the TV will be placed on the floor. We will assemble a stand unless purchased from a different supplier.

We will unpack DVD/VCR/Surround sound within the total order and place either on the stand or on the floor. All accessories will be plugged in, the TV is switched on and tuned into the appropriate channels within the guidelines of the manufacturer’s instructions.

Refrigeration, Laundry and Dishwasher products (freestanding only):

Our installation service of refrigeration, laundry and dishwasher products applies to freestanding appliances only. Please note we do not install integrated or built-in appliances.

You must ensure that:

1. there is a safe passageway from the delivery vehicle to your chosen location;
2. there is sufficient space for appliances in terms of depth, width and height;
3. electrical sockets are within 1 metre of the appliance(s);
4. there are usable waste outlets (where applicable). We will not plumb any waste pipes. We will only connect waste outlets to existing water tap or standard pipe;
5. old appliances are fully defrosted and free of water;
6. the area is clear for installation and that there are both pipe and electrical sockets within one metre;
7. we will unpack the product and attach the necessary pipes and connections within the manufacturer’s guidelines.

You will be asked to check the appliances are in working order, with no damage and sign to agree that you are happy with the service provided.

Please note:

We will not affect any of your property, including the lifting of carpets, movement of your household items, drilling or any electrical work. We will not de-install existing appliance prior to installation or move any appliances prior to installation.

We do not install or disconnect any gas or electrical cooking appliance, whether freestanding or built-in.

Please see our Terms & Conditions for further details.